Mighty Fine (MF) is a trading name of The Mighty Fine Company Limited (MFC) whose registered office is at:
2 Sentinel Court,
Lancs BB1 2EH
GENERAL TERMS AND CONDITIONS
- Your contract
Your contract is with Mighty Fine (MF) whose registered office is at:
2 Sentinel Court,
Lancs BB1 2EH
Your contract will only come into effect when we confirm your requested travel arrangements by way of a written booking confirmation and have received your payment of the relevant deposit (or full payment in the event of a booking being made less than 10 weeks before departure).
All contracted arrangements between us will be subject to English Law and by booking with us you accept the jurisdiction of the English Courts.
- Passport, Visa and Health requirements
It is solely your responsibility to ensure that you have a valid passport and any necessary visas, health certificates and innoculations for your travel arrangements. MF will not accept liability for any additional costs arising from your failure to meet these requirements. If you are travelling to Scandinavia please note that the E111 form is being replaced by a European Health Insurance Card (this is not a substitute for travel insurance). For information on health advice see www.dh.gov.uk/travellers.
- Force Majeure
MF will not accept any liability to refund or pay compensation in respect of any loss or damage arising from unforeseen circumstances beyond our control or that of our suppliers including (but not limited to) war or threat of war, riots, civil strife, industrial disputes or strikes, airline mechanical problems, terrorist activity, nuclear disaster, natural disaster, fire, flood or adverse weather conditions ("Force Majeure”) and health epidemics. This list is not exhaustive.
If you have cause for complaint about any service provided by MF or its suppliers, the full details of your complaint must be made known to MF or the supplier at the earliest opportunity while on holiday and also in writing to MF at its registered office at 2 Sentinel Court, Wilkinson Way, Haslingden Road, Blackburn, Lancs BB1 2EH within 28 days of the end of your travel arrangements.
MF and its suppliers retain the right to terminate your travel arrangements if your behaviour in our opinion or the opinion of a supplier is considered likely to cause distress, damage, danger or annoyance. In the event of such termination MF will not accept any liability for any resulting costs you may incur and nor will you be entitled to any refund or compensation.
- Flight Delays
Unfortunately flight delays do sometimes occur. These are normally beyond our control and any resultant arrangements will be the responsibility of the airline. If you have taken out personal travel insurance then you might be eligible to claim compensation for the delay under some circumstances.
- Travel Insurance
MF strongly recommends that you take out appropriate personal travel insurance at the time of booking.
MF TOUR ARRANGEMENTS TERMS AND CONDITIONS
The tour arrangement may also be provided by MF acting as tour organiser within the terms of the Package Travel Regulations in which case the GENERAL TERMS AND CONDITIONS above apply together with the following tour organiser conditions:
- The Contract
Your contract is with Mighty Fine (MF) whose registered office is at:
2 Sentinel Court,
Lancs BB1 2EH
Your booking with us becomes effective when you have completed the self-registration page, the card payment process has been completed, we have confirmed the arrangements and you have accepted the arrangements and booking conditions. Please check all details of the arrangements carefully before accepting.
A variable deposit is payable at the time of booking to secure your booking. The amount is dependant upon the holiday selected. Coastal Voyage deposits vary from £250 to £500 per person - please see "Notes" section in price grides for clarification. It may be necessary to collect a deposit greater than this amount in certain circumstances which will be advised at the time of your enquiry. The balance payment due must be received by us at least 10 weeks before your date of departure. If you are booking less than 10 weeks before departure, full payment of the cost of the travel arrangements must be made at the time of booking. If payment is not received within these timescales, we may cancel the arrangements and apply cancellation charges as detailed in the following section 6. If payments are received within these timescales, we will provide you with your travel documentation in good time before your departure or, should this is not possible, we will make special arrangements for them to be collected at the airport prior to departure. Please note that we levy a 2.5% charge for all transactions made by Credit Card. We make no charges for payment by debit cards. The choice of payment method is entirely yours
For some tickets arranged by MF on your behalf, including those for scheduled airline flights and for some other flights organised as part of your itinerary:
a) the booking conditions of the airline concerned will apply to the purchase of the tickets for such flights;
b) such airline terms and conditions will take effect over these terms of booking;
c) the price for such tickets must be paid at the same time that the flight is booked; This is at the deposit stage.
d) the price for such tickets is non-refundable;
e) such tickets cannot be changed, returned or exchanged for other tickets.
We reserve the right to alter the price of any arrangement prior to you making a booking. However, once we have issued the confirmation then the price of your arrangements will not be altered except in the event of a surcharge being imposed. Surcharges may be imposed to cover increases in transportation costs (e.g. fuel levy), dues, taxes, fees (e.g. landing taxes) or a variation in exchange rates applicable to your package. In the event of a surcharge we will absorb the first 2% and should the surcharge be more than 10% of the price of your holiday, you will have the right to cancel your holiday and receive a full refund of what you have paid (except for travel insurance premiums and any amendment charges). Your right to cancel in the event of a surcharge exceeding 10% must be exercised in writing by you within 14 days of us notifying you of the surcharge.
- Special requests
We will endeavour to pass on any requests e.g. hotel room locations, special diets, made at the time of booking and at least 30 days before departure. We regret that such requests cannot be guaranteed and therefore compensation claims will not be considered if your request is not honoured.
- Cancellation by you
We start to incur costs for your travel arrangements from the time your arrangements are confirmed so if you cancel your arrangements we make a charge and the nearer to departure the cancellation is the higher the cancellation charge will be. Your cancellation can only be accepted in writing and will be effective from the date it is received. Please note that in the event of cancellation any deposit and insurance premiums paid are non- refundable.
Cancellation charges will be in accordance with the following scale:
Time before departure
when cancellation is received
as a % of arrangement price
excluding insurance premiums and deposit
56 or more days Loss of deposit 55 - 42 days 30% or deposit if greater 41 - 28 days 60% or deposit if greater 27 - 14 days 90% or deposit if greater Less than 14 days 100%
- Changes by you
You should advise us in writing of any change you wish to make to your confirmed arrangements no less than 56 days before departure. We will endeavour to make the change you request to the arrangements subject to availability and the payment of a £30 administration charge and any additional costs arising from the change.
You may transfer your booking to another person provided you make written application to do so up to 21 days before departure. In the event of a transfer being made, you will remain jointly and severally liable with the transferee to us for the price of the travel arrangements together with any additional charges imposed by the suppliers relating to the transfer of booking. Please note that most airlines treat a change of booking as a cancellation and therefore cancellation charges may be incurred with the airline in accordance with the airline's terms and conditions.
- Cancellation by us
In the unlikely event that cancellation of your arrangements becomes necessary we undertake whenever possible to advise you prior to the time when your balance payment is due. Subject to availability you will be offered the choice of alternative arrangements of comparable standard or a full refund of all payments made. Should notice of cancellation unavoidably fall within the final payment period of 56 days before departure then compensation will be paid within the scale given in section 10 below unless the reason for cancellation falls within the definition of Force Majeure in our general terms and conditions or from your failure to meet the payment deadline. Please note that in such circumstances any credit card fees incurred as a result of the transactions will not be refunded.
- Changes by us
If we find it necessary to make a material change to your arrangements before departure then we will notify you as soon as possible. A material change is one, for example, involving a change to lower grade accommodation or a change to or cancellation of a particular element of the tour.
You will be offered the option to accept the material change or accept an alternative arrangement subject to availability and price adjustment or to cancel the arrangements and receive a full refund. If a material change is notified to you less than 8 weeks before departure then whichever option you choose you will be paid compensation on the scale below except that no compensation will be payable where the change arises due to Force Majeure as defined in the general terms and conditions. Please note that in such circumstances any credit card fees incurred as a result of the transactions will not be refunded.
- Compensation for cancellation or changes by us
If we cancel or make a material change to your holiday then compensation will be paid under sections 8 and 9 on the following scale.
Time before departure when change or cancellation is received Compensation to be paid per person More than 56 days NIL 56 to 29 days £10 28 to 15 days £20 14 to 7 days £25 Less than 7 days £30
Children or adults travelling at reduced prices receive compensation on a pro rata basis.
Any claim for compensation should be made as advised in our general terms and conditions.
- Our liability
MF accepts liability for the quality of the arrangements confirmed to you. If you have a justified complaint and have followed the complaints procedure described in our terms and conditions then we will pay you reasonable compensation. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers but, except where they lead to death or personal injury, our liability in all such cases shall be limited to a maximum of 3 times the price of the arrangement. We do accept liability for death or personal injury caused by the negligent acts and/or omissions of our employees, agents and suppliers acting within the course of their employment in the provision of the confirmed arrangements. We do not accept liability for death or personal injury which is (a) your fault or the fault of someone in your party or someone not connected with providing the confirmed arrangements, or (b) the result of or due to an unusual or unforeseeable circumstance or event beyond our control, or (c) the result of or due to an event or circumstances which neither we nor our employees, agents or suppliers could have expected or avoided with due care. In respect of the provision of accommodation and other arrangements our liability in all cases will be limited in the manner provided by the relevant conventions, copies of which are available on request.
Snowmobile Safari Safety The snowmobile driver is responsible for any damage to the vehicle up to 880 Euros, therefore you should take extra care when driving. In Finland drink-driving regulations also apply to snowmobiles (limit 0.5% alcohol in the blood) and at times police do stop and breathalyse snowmobilers and penalties do apply. Please note that you will need a full valid driving licence to drive a snowmobile and this should be taken with you. Children will be seated in snowmobile-pulled sleighs, driven by the safari guide. Similar guidelines will also apply to the handling of husky teams.
NORWEGIAN COASTAL VOYAGES
The Mighty Fine Company Limited acts as an agent for the above holidays for Hurtigruten.
The terms and conditions of this company will be applicable for all Norwegian coastal voyages. Copies are available on request.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.